Support

The HPC group at RRZE is the main point of contact for all scientists at FAU that want to optimize or parallelize their code, run it on our clusters, apply for resources outside of Erlangen, or procure their own systems. There are two e-mail addresses that should be used for initial contact. Please do not e-mail anyone in the HPC team directly about a new issue – we are frequently on travel and your message may get lost.

  • hpc@fau.de is the contact e-mail address for general inquiries about high performance computing.
  • hpc-support@fau.de should be used for issues concerning our systems, such as quota extensions, mysterious job failures, software installations, etc. All e-mails to this address go into our helpdesk system and automatically open a support ticket. Please try to be as specific as possible in order to allow us to look into your issue without further delay.